Note: This article was originally written in 2010 and published on a different website I was running at the time.
Today’s post will discuss some of the principles of landing page optimization. Particularly, I’d like to talk about optimizing landing pages for conversion as opposed to optimizing for search engines, though those two disciplines have increasingly merged over the years as discussed in When Search Meets Web Usability. The quotes below are take from Anna Jacobson’s article in the MarketingExperiments Blog called Overcoming friction and anxiety: Suitable optimization suggestions for Men’s Wearhouse.
What is a Landing Page?
If you search the internet, you’ll find a variety of definitions of a landing page from very specific ones (like “a lead capture page”) to very general ones (like “any page a visitor lands on”). I personally prefer the more general definition with the caveat that a landing page is an entry point to your site and has a purpose to convert you, or entice you to take further action on the site. Landing pages are often arrived at in response to clicking an online advertisement, a link from a social media site, an email campaign, a search result, or a pay per click (PPC) campaign. Landing pages enhance the effectiveness of these off-site marketing channels be providing visitors with addition details (sales copy, videos, information, etc.), and provides your company with a better chance to win over those visitors.
Principles of Landing Page Conversion
Below is a formula published by Daniel Burstein of MarketingExperiments about the factors that lead to (or prevent) landing page conversion. A conversion, in this sense, refers to converting browsers into buyers, or in the case of media sites or non-commercial enterprises, getting people to take any key action. The “C” in the formula is for “conversion,” and the rest of the factors are labeled and explained below.
Now don’t be overwhelmed is you are not a mathematician. This is not a formula to be numerically solved. The presentation as a formula and the numbers are there to help you understand how all the pieces fit together and to help you see the weight and importance of different factors. As you can see, if customers (site visitors) are properly Motivated and see the Value of the offer, it will overcome the Friction and Anxiety about taking the action (to buy something or perform another desired outcome). The friction and anxiety must be overcome by value, motivation and incentives communicated clearly on the landing page. If it helps, instead of thinking of it as a math formula, Dave Chaffey of Smart Insights points out that you can think of landing page conversion probabilities as a scale where the positive has to outweigh the negative, as shown in the image below.
To help understand the equation, or the scale, whichever model you prefer, below I explain each of the factors in a little more detail.
A landing page (including your home page) “must connect to the customer’s demand or need for a product. If they clicked on your ad, something in the ad motivated them to do so. To continue reaching that motivation, the landing page must immediately connect with your natural [or paid] search ad. The best place to do this is with a headline. Without a headline that connects with the channel, the visitor may initially question if they are in right place.”
“Your value proposition communicates the unique value you have to offer your ideal prospect.” “You will also want to convey your unmatched quality.” Do not “relying on the visitor to do all the work, to search for this essential part of your value proposition.” Make sure the value is clearly communicated, not “buried on your site and you make visitors dig for it.”
“An incentive’s function is to stimulate a desired action by your prospect.” With the Men’s Wearhouse, it’s a Buy One Get One Free offer. With you’re a religious website, the incentive might be to learn more about Jesus Christ.
“In order to identify sources of friction, we need to look for any element that may make it more difficult for a visitor to buy.” “And we cannot just identify sources of friction by looking at the page. We have to analyze how a visitor will experience the page, because friction is psychological, existing in the mind of the visitor.” “When someone lands on the page, they shouldn’t have to think about where to click. It should come naturally and instantly.”
As marketers, there are generally actions you can take on landing pages to help mitigate the anxiety of the end users. “Anxiety is associated with a concern about something, and [for e-commerce sites] is usually located in the payment process.” For Men’s Wearhouse, a money-back guarantee can make the difference in overcoming this anxiety. “When a customer is aware that any purchase is essentially ‘risk free,’ then it makes the final click on the purchase button so much easier.”